Security

Question - Does the remote service allow my computer to be accessed without my approval?
Answer - With the exception of the workstation/server accounts, no. A technician can only access your computer when you activate the support icon on your desktop.

Question - Are there any services activated that allow people from the Internet to access my computer?
Answer - This only occurs with the workstation/server accounts and those are necessary for monitoring and maintenance services. This is a secure service accessible ONLY by authorized personnel. User accounts must be activated by the user at the time assistance is needed.